Shipping & Delivery

NANOVA products are shipped to the 48 contiguous states in America and all EU countries directly from our local warehouses, without any custom fees. Please be aware that we are unable to ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.

NANOVA currently offers free shipping on all orders of 49€ or more within the European Union, and the 48 contiguous United States. Orders under 49€ to the above destinations qualify for a flat rate shipping charge of 15€.

Depending on your location, we utilize FedEx, UPS, DHL, and DPD for order delivery. Here are the details:
US orders are shipped via UPS or FedEx, based on the warehouse location.
European orders are shipped via DHL, with DPD handling deliveries to remote EU areas.

All orders are processed within 1-2 business days, and shipping typically takes 3-5 business days. Please be aware that occasional delays may occur.
If the shipping service provider indicates that your package(s) has been delivered but you haven't received it, kindly contact both the service provider and NANOVA as soon as possible. We are committed to assisting you in every possible way to resolve the issue.

Yes, you can change your shipping address BEFORE your order has been shipped. Simply contact our customer service at service@nanovastore.com, and we'll make the adjustment for you.
Please note that a $20 surcharge will apply if the information is changed after the order has shipped, and the address CANNOT be altered once the item has been delivered.

You will receive an email with tracking information at the address you provided when placing the order as soon as your package ships. If you placed the order while logged in, you can also find the order details and tracking information in the "My Account" section on our website.